Customer support

Support for CivicDataForge public-record data products available through Apify and prepared for AWS Marketplace.

Technical and data support

For a failed run, unexpected schema, missing record, or source discrepancy, include the Actor run ID or AWS product name, the affected official source, the approximate time, and the expected result. We will reproduce the issue against the official publisher and distinguish a product defect from a publisher-side change.

Corrections and provenance questions

CivicDataForge normalizes records published by government sources; it does not issue permits, licenses, exclusions, inspections, or enforcement decisions. Send the record identifier and source URL when reporting a suspected normalization error. Corrections to the underlying government record must be directed to the issuing authority.

Billing and account support

For marketplace invoices, subscriptions, refunds, access, or payment methods, begin with the marketplace where the purchase occurred. Email us when the question concerns CivicDataForge pricing, delivered data, or fulfillment and include the marketplace reference without sending financial credentials.

Coverage and commercial requests

Use the same support address for a new jurisdiction, historical feed, recurring delivery, private offer, or integration request. Tell us the geography, update cadence, expected record volume, delivery format, and intended use.

Responsible use

These products support research, compliance, and operational verification. They are not consumer reports and must not be used to determine eligibility for credit, insurance, employment, housing, or another consumer benefit. Review the data-use limits before integrating a feed.